CONTACT THE PORT OF DOVER
Tel: +44 (0) 1304 240 400
For all lost property enquires, please contact:
Tel: +44 (0) 1304 245 392
For all media enquiries, please contact the Corporate Affairs team:
TEL: +44 (0) 1304 240 400 Ext. 4410
The Port of Dover Police can be contacted 24 hours a day and 365 days of the year, please contact:
Port of Dover Police
Floor 4. Terminal Control Building,
TEL: +44 (0) 1304 216 084
FAX: +44 (0) 1304 241 956
Port of Dover Police
privately funded by the Port of Dover.
Port of Dover Police complies with all national legislation and guidance that is applicable to all police forces.
Port of Dover Police officers have the same powers, protections and privileges as all other constables throughout the United Kingdom. Officers are appointed by two Justices of the Peace to "be constables within the limits the harbour, dock, pier and premises of the undertakers (Dover Harbour Board) and within one mile of the same."
Our mission is to demonstrate a commitment to safeguarding and serving the Port community by preventing crime and disorder and dealing effectively with incidents and disruption adding value to the customer experience at the Port of Dover.
“Our vision to keep our customers safe and secure by delivering an agile and forward thinking specialist policing service for the Port of Dover and to be recognised by our stakeholders and port customers as leaders in the field of modern Port policing.”
Reliability: We will act with honesty and integrity at all times.
Common Sense: We will take a sensible and practical approach to solving problems, balancing our legal responsibilities with the continuation of Port business.
Trust: We will promote confidence in DHB and the Port Policing Service, with a reliable and consistent quality of service.
Resolve: We will always strive to achieve the best results for our department, the Port of Dover, the stakeholder community and the public.
Professionalism: We will provide smart, skilled and consistent service at all times, representing DHB in the best possible light.
Pride: We will take pride in being part of the DHB team serving the community and travelling public.
Reassurance Policing (patrol and neighbourhood policing) The ‘reassurance policing’ provides the proactive element of our patrol regime, setting the standard of service which promotes confidence in the security of the Port and ensuring at all times the ’style’ of policing is appropriate to the identified risks and the current security level, and is sensitive to Port business, particularly our customers. Neighbourhood policing tackles local priorities in partnership with the community, reducing the incidence of crime and anti-social behaviour.
Incident Response (dealing with calls for service and emergencies). Incident response is the reactive element of the patrol regime and demands swift, timely and decisive action. Responding to emergencies deals with saving life, preventing further loss of life or property, securing evidence and stabilising a confused and potentially dangerous situation.
Congestion Management (intervening quickly when traffic congestion occurs). Traffic flow in and around the port and along the main arterial roads is key to the success of the business , being ready and equipped to deal with it is a key activity for the Port of Dover Police.
Public Safety (concentrating on health and safety and promoting road safety). Safety is the top priority for Dover Harbour Board. Port of Dover Police will play its part in the ‘safety first’ culture by education, providing advice and guidance or, engineering, solving the problem by engineering innovation, and if all else fails by enforcement of the relevant legislation.
Port Security (supporting both the International Ship and Port Facility Security regime and the Home Office CONTEST strategy) For ISPS, working with security colleagues on Port Security Plan activities and for CONTEST ,specifically, the key objectives of the ‘PROTECT’ element (strengthen our protection against terrorist attack) and the ‘PREPARE’ element (mitigate the impact of a terrorist attack), all of which combine to ensure that the Port of Dover, a critical part of the UK national infrastructure, is protected from harm.
Corporate Plan Objectives 2013-2015The primary objectives for the period 2013-2015 are:
- Steady State Patrol Plan - Daily patrolling and response
- Risk Management - Planning, briefing and training for emergencies
- 'Golden Hour' Response - Responding to critical incidents and emergencies
- Safety and Security - Focussing on counter terrorism
- Neighbourhood Policing - Responding to local community issues and concerns
Reassuringly VisibleA reassuring and highly visible presence is maintained by the Port of Dover Police, a 50 strong force funded entirely by the Port of Dover. In addition to fulfilling our constabulary duties the Port of Dover Police provide the following:
- Provision of the latest threat information and counter measures through in-house specialists and a network of security contacts.
- Regular intervention with traffic control outside the Port in order to minimise the impact of Port traffic on the local community and ensure that the Port is not starved of traffic due to congestion on the approach roads.
- Provide the highest standards of road safety via a policy of engineering out problems, education of road users and finally enforcement – in that order.
- Take the lead in the management of (land based) emergencies, focussing on the delivery of ‘Golden Hour’ management.
- Intelligence led policing.
- Service influenced by Port stakeholder influence, not national targets.
- Marine policing capability, extending the safe and secure environment to the waterborne areas of the Port.
- Prompt response to all requests for assistance with a target time of 5 minutes.
FREEDOM OF INFOrmATiON ACT