FERRY

 
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CONTACT FERRY:

Sat Nav:
CT16 1JA

Contact Ferry Operator:
DFDS Seaways:
Freight:+44 (0) 1304 218 400
Tourist +44 (0) 871 574 7235
P&O Ferries:
Freight:+44 (0) 1304 863 340
Tourist +44 (0) 8716 64 64 64
MyFerryLink:
Freight:+44 (0) 1304 828 423
Tourist: +44 (0) 844 248 2100

Contact Ferry Car Parking:
Tel:  +44 (0) 844 504 1771
Email:  carparking@doverport.co.uk

Contact the Freight Services Agency:
Tel:  +44 (0) 1304 210994
Fax:  +44 (0) 1304 203798

The Freight Services Agency (FSA) is operated by:
Motis Ireland Ltd.


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The Port of Dover is Europe's busiest international ferry port and the nearest English port to France - just 21 miles away.

With millions of passengers, cars, trucks, motorcycles and buses passing through on cross-Channel ferries each year, it's no wonder we're known as the 'Gateway to Europe'.

As a result of huge and continued investment, the Port boasts state-of-the-art facilities and excellent transport links.

 

Cross Channel Ferry Crossings

Ferry crossings are on offer 24 hours a day, 364 days a year, with a departure on average every 30 minutes when taken across all operator schedules. Foot passenger services at the Ferry Terminal operate between 06.00hrs and 19.30hrs.

There are three ferry operators running ships from Dover; P&O Ferries, DFDS Seaways and My Ferry Link. P&O and My Ferry Link operate ferries from Dover to Calais, while DFDS Seaways offers a service to both Calais and Dunkerque.

Calais and Dunkerque are convenient destinations, providing quick and efficient links into the rest of France and Belgium. Calais offers quick access via road or rail into Paris, while Dunkirk is less than an hour’s drive from Bruges in Belgium.

 

THE TRAVEL CENTRE IS NOW PERMANENTLY CLOSED

If you are planning on taking a ferry from Dover to Calais or Dunkerque, check out the following guides to know where you should go once you’ve arrived at the Port.

FReight and Car Passengers

Car passengers


On entering the Port, follow signs for Check-in and Tickets.

Shortly after entering the Port you will arrive at the French frontier controls. This is operated by French Police, and you may be asked to present your passports and other relevant personal documents.

After this you will proceed towards Check-in and Tickets. At this stage of your journey you may be selected for security checks by the UK Border Force (or its agents). Freight vehicles are also currently required to stop at on the weighbridges.

When approaching Check-in and Tickets, signs will direct you to booths operated by your onward ferry company. At Check-in, your tickets and other travel documents will be inspected, after which you will be allocated a parking lane. Drive to the lane allocated and park.

If you have time to spare between arriving in your parking lane and your designated boarding time, you may wish to make use of one of the Passenger Service Buildings. TV screens are set up inside the buildings to provide information on ferries and boarding times. Please return to your vehicle once your ferry crossing has been announced for departure.

You may begin boarding when your lane is called forward. Marshalls will give clear directions to be followed. Drive up the ramp onto the ship, and park as instructed. You may then leave and locate the nearest exit, where a staircase will lead you to the passenger decks.

If you arrive at the Port and you wish to make changes to your arrangements, you are advised to contact your operator by telephone or via online. If you arrive at the Port without travel tickets, enter the Port as described above and follow the procedures until you reach Check-in and Tickets. At this stage, check-in staff will direct you to a passenger facility where tickets can be booked or amended.

 

Foot Passengers

Foot passengers


On entering the Port, follow the signs for the Passenger Terminal building.

Upon arrival, you must first check-in at the Passenger Terminal building. Currently, P&O Ferries are the only ferry company which carries foot passengers, so it is not possible to travel to Dunkerque unless you are in a vehicle. The P&O ferries check-in desk is located at the rear of the building, on the right. Foot passenger tickets can also be purchased here.

Once checked-in, wait in the building until your sailing is announced, after which you will need to board the transit bus, which will be parked outside. This bus will take you directly to your ship, but you will be required to pass through the French frontier checks during the course of this journey.

The bus will drop you off at the passenger loading gangway adjacent to your ship. Follow the foot passenger instructions and board as soon as possible.

If you require assistance for any part of your journey, please inform your ferry company as soon as possible. If your travel arrangements are not known in advance, please inform the staff in the Passenger Terminal Building.

 

Cyclists Passengers

If you are cycling into the Port for Check-in and Tickets, then the following information is offered to assist cyclists in ensuring a safe and trouble free passage through Dover Ferry Terminal.

All routes through Dover Ferry Terminal, to and from ferries, are one way. Where possible, a thick red line is painted on the roadway along with the display of pictorial symbols and directional arrows indicating the route cyclists must take - this route minimises interaction with freight vehicles.

The route will proceed towards Check-in and Tickets. At this stage of your  journey you may be selected for security checks by the UK Border Force (or its agents).

At Check-in, your tickets and other travel documents will be inspected, after which you will be allocated a parking lane. Drive to the lane allocated and park.

Riders in groups should pass through the terminal in single file, keeping to the side of the road indicated by the red line. Any groups greater than 30 should advise their ferry operator in advance at the time of booking as special provisions may be required.

Cyclists must await instructions from the operators' staff to either join or leave the ferry. It is very important that, at the point where the loading bridge crosses onto the vessel deck, cyclists dismount and walk across as unexpected movements of the bridge may occur.

Unless otherwise instructed, entry and exit from Dover Ferry Terminal is on the cliff side of the entrance joining the National Cycle Routes.

Riders should ensure that they are sufficiently visible by their clothing and that cycles are equipped with lights. While all cyclists are responsible for their own safety, it is recommended that cyclists (i) ensure that their bicycles are road worthy and (ii) wear helmets while riding through the Port. In addition, adults cycling with children are responsible for the safety of the children. It is recommended that children are positioned to ride between adults and are of an appropriate age and proficiency to be confident cycling in the environment presented by the Port. Cyclists should be able to ride comfortably without hindrance from baggage. All baggage should be properly stowed in back packs or bike panniers. The safety of pedestrians must be respected on any shared sections of the route.


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