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30th April 2014 - Press Release

Key point in Port transformation arrives with closure of Travel Centre

The Port of Dover's Travel Centre, the building that has welcomed millions of passengers to Europe's busiest ferry port for the past 30 years, is to close at 8pm on 30th April 2014.

The familiar building is closing in readiness for demolition, representing a key point in the Traffic Management Improvement (TMI) project that is transforming the Port.

Tim Waggott, Chief Executive, Port of Dover, said: “Freight vehicle numbers have virtually trebled over the past thirty years and we want to create a new welcome for our customers, one that delivers enhanced efficiency, flexibility and fantastic customer service.” 

During the demolition, which is due to be completed by mid-September 2014, two outbound traffic lanes will be maintained during peak times with minimal impact anticipated on inbound tourist and freight traffic.

The Arrivals Area of the Passenger Handling Building has been fully refurbished to provide new and permanent facilities in order to accommodate the existing tenants of the Travel Centre.  A new Passenger Lounge has also been provided as an additional customer waiting facility during peak times.

Mr Waggott added: “The Travel Centre has faithfully served our customers over a long period of time, but in order to be the best port in the world, we need to move with the times and that means keeping the £89 billion of goods that come through the Port moving.  I offer my continued appreciation for the understanding of our customers whilst we improve the Port for their journeys of the future and to our community whilst we work to reduce possible congestion in the town.”


  • Ferry customers are advised that the Port of Dover Travel Centre closes on 30th April (8pm), and Port Reception will be located in the new Arrivals area.
  • Ferry Customers are advised that all ticket sales (except for foot passengers) must be transacted on-line or at check-in.
  • The Port of Dover advises that the foot passenger ticket desk has moved to the new Arrivals area.
  • The Port of Dover advises that Eurolines has re-opened in the new Arrivals area.
  • The Port of Dover has opeend a new coach passenger lounge near to the coach parking area.
  • The Port of Dover advises that short-term car parking for customer visiting Arrivals is located on Level 1 of multi-storey car park.
  • The Port of Dover advises that Eurolines, Costa, P&O, Avis and the public toilets have re-opened in the new Arrivals area.


Customers seeking to read more information about the TMI project can visit the TMI Webpage and/or read the TMI Update Newsletters which contains more information about the closure of the Travel Centre and the opening of the new facilities.


Issued by Port of Dover Corporate Affairs on 01304 240400 (ext 4410 from 8.30 – 17.00)

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