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Harbour House
Marine Parade
CT17 9BU
  Tel: +44 (0) 1304 240 400

For all lost property enquires, please contact:

  Tel: +44 (0) 1304 245 392
  Email: property.office@doverport.co.uk



For all media enquiries, please contact the Corporate Affairs team:

  TEL: +44 (0) 1304 240 400 Ext. 4410
  E-mail: communications@doverport.co.uk



The Port of Dover Police can be contacted 24 hours a day and 365 days of the year, please contact:

Port of Dover Police
Floor 4. Terminal Control Building,
Eastern Docks,
Dover, Kent,
CT16 1JA

  TEL: +44 (0) 1304 216 084
  FAX: +44 (0) 1304 241 956
  E-mail: police@doverport.co.uk

Website privacy policy and notice

  1. Scope

    Dover Harbour Board is committed to protecting and respecting your privacy. This policy and notice applies to all data subjects whose personal data we collect, in line with the requirements of the EU General Data Protection Regulation.

    Who are we?

    The Port of Dover is owned and operated by Dover Harbour Board, of Harbour House, Marine, Parade, Dover, Kent, CT17 9BU. Our Data Protection Officer can be contacted directly on dpo@doverport.co.uk, or by writing to our registered principal office above.

    Dover Harbour Board is registered with the ICO (registration number: Z5769581), the UK's independent body set up to maintain information rights.

    The ICO’s details are:

    Web: https://ico.org.uk
    Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
    Phone: 0303 123 1113
  2. Responsibilities

    Our Data Protection Officer is responsible for ensuring that this notice is made available to data subjects prior to Dover Harbour Board collecting/processing their personal data.

  3. Privacy notice

    The personal data we would like to collect from you is as follows:

    First and last name
    Email address
    Name of company (where applicable)
    Address (where applicable)

    The personal data we collect will be used for the following purposes:

    • Sending communications, including newsletters, information on events, and other information about the Port of Dover
    • Transferring information between our IT systems to allow us to send communications.
    • Processing any complaints that we receive.
    • Allowing secure access to certain documents on our website

    Our legal basis for processing your personal data is your consent. By submitting your details, you are accepting and consenting to the practices described in this privacy policy.

    We will not collect any special data types for the purpose of sending communications about the Port of Dover.

    3.1 Consent

    By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified above.

    Consent is required for Dover Harbour Board to process normal or special categories of personal data, but it must be explicitly given. Where we are asking you for personal data we will always tell you why and how the information will be used.

    Where you have consented, we will contact you with marketing material as described above. You may withdraw consent at any time by contacting marketing@doverport.co.uk.

    3.2 Disclosure

    Dover Harbour Board will not pass on your personal data to third parties without first obtaining your consent to do so.

    3.3 Retention period

    Dover Harbour Board will process and store personal data until you remove your consent for us to contact you. We will erase the data held by us within 30 days of the removal of consent.

    3.4 Safeguards

    Dover Harbour Board has implemented technical and organisational measures to ensure personal data processed remains secure, however, absolute security cannot be guaranteed. Please contact our DPO for further details.

    3.5 Your rights as a data subject

    At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

    • Right to be informed - you have the right to be aware of how we use your information, as set out within this policy.
    • Right of access – you have the right to request a copy of the information that we hold about you.
    • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
    • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
    • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
    • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
    • Right to object – you have the right to object to certain types of processing such as direct marketing.
    • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

    All of the above requests will be forwarded on should there be a third party involved (as stated above) in the processing of your personal data.

    3.6 Third Countries

    We do not transfer your data to third countries. Any data held is stored within the EU at all times.

    3.7 Complaints

    In the event that you wish to make a complaint about how your personal data is being processed by Dover Harbour Board (or by any third parties as described above), or how your complaint has been handled, you have the right to lodge a complaint directly with the ICO and with Dover Harbour Board’s Data Protection Officer.

    3.8 Changes to this policy

    We may change this Privacy Policy & Notice at any time by updating this page, please make sure you frequently visit this page. We will endeavour to provide you with a notice of change of this page if any amendments occur.

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Port of Dover, Harbour House, Marine Parade, Dover, Kent, CT17 9BU
Tel: +44 (0) 1304 240400 Fax: +44 (0) 1304 240465
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